Chauffeur Service

Artisan Chauffeur & Concierge is a chauffeur concierge. Book sedan and SUV trips on this site in the U.S. markets and Toronto / GTA, including New York, South Florida, Los Angeles / Orange County, Denver, and Toronto. A person on the concierge desk reviews the trip, matches a vetted operator already credentialed in the departure market, and confirms the reservation. Eligible U.S. and Toronto itineraries show the total before payment: some trips confirm after payment, while others save a card and charge the exact reviewed fare only after approval. Vancouver, Montreal, Calgary, and Ottawa-Gatineau currently receive a written quote. Sprinters, buses, coaches, private aviation, and other complex itineraries receive a written quote. Every confirmation names the assigned chauffeur and vehicle make and model, gives a direct mobile number, and keeps one point of contact through the trip. The model is built for travelers who need a human reading the itinerary end-to-end, not an algorithm matching the nearest available car.

Uber Black and similar services use algorithmic matching: the closest eligible driver accepts the job a few minutes before pickup, price flexes with demand, and the traveler has no named chauffeur until the car is en route. Artisan Chauffeur & Concierge runs on human review. You book a sedan or SUV on this site; a concierge reads the itinerary, assigns a vetted operator in the departure market, and states wait policy, gratuity treatment, and pass-through variables before confirmation. On-demand platforms are not built to track an inbound flight from Heathrow into JFK, hold a car through a three-hour customs delay, extend complimentary wait time on an international arrival, coordinate an FBO pickup at Teterboro or Van Nuys, run a five-city investor roadshow with precise timing, or hold a Sprinter Van and a lead sedan on a wedding timeline. Those requirements need a person owning the plan end-to-end. With Artisan the price is fixed before payment — booked directly with the total shown, or confirmed by written quote for Sprinters and complex trips — and a person owns the plan end-to-end; every confirmation names the chauffeur, vehicle, and a direct contact.

Artisan serves the North American commercial footprint: New York, Los Angeles / Orange County, Boston, Chicago, South Florida, Atlanta, Seattle, Denver, Washington DC / NoVA / Montgomery County, San Francisco Bay Area, Dallas-Fort Worth, Houston, Orlando / Tampa, Toronto / GTA, Vancouver / Lower Mainland, Montreal, Calgary, and Ottawa-Gatineau. Book sedan and SUV trips on this site in the U.S. markets and Toronto / GTA. Vancouver, Montreal, Calgary, and Ottawa-Gatineau currently receive a written quote. Airport coverage in those markets includes JFK, LGA, EWR, TEB, HPN, LAX, SNA, BUR, VNY, LGB, BOS, BED, ORD, MDW, PWK, DPA, MIA, FLL, PBI, OPF, ATL, PDK, SEA, BFI, PAE, DEN, DCA, IAD, BWI, SFO, OAK, SJC, DFW, DAL, IAH, HOU, MCO, TPA, YYZ, YTZ, YVR, CXH, YUL, YYC, and YOW, with commercial-terminal coordination and private-aviation FBO handling where local access rules allow. Destinations outside the core operational footprint are arranged on request with 48 to 72 hours of lead time through partner operators credentialed in the target city — typically by written quote after concierge review. International-on-request routing is ideal for travelers who want one concierge managing a multi-country itinerary, with every leg (airport transfers, hourly blocks, and inter-city transitions) confirmed before departure rather than handed off between regional vendors.

Once a reservation is confirmed and the flight number or tail number is on file, the assigned operator monitors the flight in real time and adjusts the pickup to the actual arrival, not the originally scheduled time. If your flight lands early or runs three hours late because of a weather hold or a missed connection, the car shifts with it. Standard complimentary wait time is sixty minutes for domestic arrivals and up to ninety minutes for international arrivals at airports like JFK, LAX, SFO, IAD, and YYZ, giving time for customs, immigration, and baggage without the meter starting. Default pickup is curbside at the designated commercial pickup zone, typically fastest at busier airports such as LGA, ATL, and ORD where terminal dwell is restricted. Meet-and-greet inside the terminal with a printed name sign at baggage claim is available as an opt-in for an added fee and is recommended for international travelers, first-time visitors, VIP principals, and any itinerary involving minors or accessibility needs. For private aviation, the operator stages at the arriving FBO rather than the commercial terminal, coordinating directly with the FBO front desk on time on-block and curb clearance before the aircraft taxis in.

Yes. FBO coordination is a core use case. To dispatch correctly, the concierge needs the tail number, the arriving FBO (not just the airport), the time on-block, passenger count, and luggage count including any oversized cases. Those details let the assigned operator clear FBO security in advance, stage on the ramp or at the curb per the FBO's protocol, and meet passengers as they step off the aircraft rather than after a walk across the ramp. Common FBOs handled include Signature and Jet Aviation at Teterboro (TEB), Signature and Clay Lacy at Van Nuys (VNY), Signature at Opa-Locka (OPF) for Miami private traffic, and Signature at Westchester County (HPN). Each FBO has its own ramp access, badging, and identification requirements, which is why the concierge confirms clearance before the aircraft lands. Discretion is treated as a service requirement rather than an upsell: the chauffeur does not photograph the aircraft, does not use the tail number in public-facing communication, and does not confirm the principal's travel to anyone outside the named contact list. For repeat aviation clients, a note on file keeps vehicle preference, drop-off protocol, and FBO routing consistent across trips.

Lead time depends on the booking lane and service type. The shortest direct-booking window begins at 12 hours for eligible instant-lane trips; approve-first requests need at least 24 hours so there is time for review and dispatch. Trips that fall short of the applicable online window go to the concierge desk instead. Standard airport transfers and point-to-point sedan or SUV trips inside the core footprint are most comfortable with 24 to 48 hours of notice, which gives the concierge time to confirm operator availability. Hourly and multi-stop itineraries are better at 3 to 7 days, particularly when the booking involves a specific vehicle class like a Mercedes S-Class or an Escalade ESV. Corporate roadshows and wedding weekends that need larger inventory (Sprinter Vans, Mini Coaches, or Motorcoaches for guest shuttles) should request a written quote 2 to 4 weeks out so the right combination of vehicles and chauffeurs can be reserved together. International-on-request destinations outside the North American commercial footprint typically need 48 to 72 hours of lead time for partner coordination in the target city. Same-day bookings can still be attempted on this site when the window allows, or submitted to the concierge desk and accepted only when confirmed capacity allows. Earlier notice always helps. It gives the concierge room to match the preferred chauffeur and vehicle rather than the next available one.

Yes. Managed corporate programs and multi-city roadshows are a core use case. Book eligible sedan and SUV legs on this site under a managed program; Sprinters, coaches, and multi-vehicle staging receive a written quote. A managed program formalizes duty of care for traveling employees, sets consistent service standards across the core footprint, and consolidates billing so finance receives a single monthly invoice with full trip-level detail rather than a stack of operator receipts from different cities. Investor roadshows typically run five to eight cities in a week (for example, New York to Boston to Chicago to San Francisco to Los Angeles) with meetings stacked from early morning into evening and zero tolerance for timing slips between one-on-ones. For roadshows, the concierge prepares a night-before brief with each day's itinerary, the assigned chauffeur's name, the vehicle make and model, the license plate, and a direct mobile number, issued for every leg in every city. One concierge holds the full itinerary end-to-end, so questions on the ground go to a single contact rather than a different operator in each market. Vehicle preferences, approved chauffeurs, and any executive-specific notes carry between cities automatically, and any schedule change triggers an immediate re-sequence of the remaining legs with the traveler notified directly.

Yes. This is the primary booking model. The majority of Artisan Chauffeur & Concierge bookings come from executive assistants managing travel for one or more principals and from corporate travel managers running programs for leadership teams. An EA books sedan and SUV trips on this site and works with a single concierge contact who learns the principal's preferences over time: favored vehicle class such as a Mercedes S-Class or Cadillac Escalade, meet-and-greet defaults, preferred chauffeurs in frequent markets like New York and Los Angeles, and any notes on discretion or route handling around private residences. Sprinters, buses, coaches, and multi-vehicle programs go to a written quote after concierge review. Corporate travel managers can set up a managed program with named travelers on file, approval rules for higher-cost itineraries such as hourly bookings or Sprinter shuttles, vehicle class tiering by traveler level, and consolidated monthly invoicing with trip-level detail for finance and T&E reconciliation. Every confirmation, whether for the EA or the traveler directly, includes the assigned chauffeur's name, the vehicle make and model, and a direct mobile number, so the EA can forward a clean, complete confirmation to the principal without redaction. Change requests and cancellations go through the same concierge, keeping accountability in one place rather than spread across multiple operators.

Gratuity treatment varies by operator and service type, which is why it is always stated clearly before service begins — with the total on eligible bookings on this site, or in the written quote for Sprinters and complex trips — never left as an assumption. A standard Artisan Chauffeur & Concierge confirmation typically includes tolls, applicable taxes, and the standard complimentary wait time for the service type (for example, sixty minutes for domestic airport arrivals at LGA or ORD, up to ninety minutes for international arrivals at JFK or LAX). When gratuity is already included, no additional tip is expected at the end of the trip, and the chauffeur is informed of that structure in advance. When gratuity is not built in, the confirmation or quote makes that explicit and a customary range is noted so nothing is a surprise. For trips booked directly on this site, gratuity is optional and can be added at checkout. Discretionary cash tipping for exceptional service (a chauffeur who navigated a last-minute FBO change, managed a long wait gracefully, or handled an unusually complex roadshow leg) is always appreciated but never required. This is the honest answer for an intermediary model: we coordinate the arrangement and surface the terms at booking or by written quote, rather than pretending every operator handles gratuity the same way.

Book sedan and SUV trips on this site: date, pickup, destination, passengers, bags, and vehicle class. Eligible trips show the total before payment. Add the airport or FBO, flight or tail number, and any child seats or meet-and-greet notes so dispatch is correct. Sprinters, buses, coaches, private aviation, and multi-vehicle programs go to a written quote after concierge review. Every confirmation names the chauffeur, the vehicle, and a direct mobile number.