How we handle your information.
What Artisan Chauffeur & Concierge collects, why we collect it, who sees it, and the rights you retain over it.
July 2026
1. Information We Collect
Information you provide: contact details (name, email, phone); trip details (pickup and drop-off, date and time, passenger and luggage count); flight or itinerary notes; special requests such as child seats or accessibility needs; and any other information you include in a quote request or contact form.
Payment information: payments are processed by Stripe. We do not store full card numbers or security codes; Stripe handles card data and returns only limited references (such as card brand and last four digits) needed to service your booking.
Collected automatically: basic device and usage data (browser type, pages visited, referral source, and approximate location based on IP address) through the website tools described in our Cookie Policy.
2. How We Use Your Information
We use submitted information to review your inquiry, prepare a quote, process payment, coordinate the requested service, communicate with you about your booking, maintain business records, improve the website, and meet legal and fraud-prevention obligations. We do not sell personal information submitted through this website.
3. Cookies & Analytics
4. Sharing & Disclosure
We share information only as needed to provide service:
- Independent operators: relevant trip details are shared with the operator and assigned chauffeur handling your booking.
- Payment processing: Stripe processes payments and handles card data.
- Technology providers: email delivery (Resend), analytics, spam protection, error monitoring, and secure database hosting, as described above.
- Legal & safety: where required by law or needed to protect the website, business, or people.
- Business transfers: in a merger, acquisition, or sale of assets, information may transfer to the acquiring entity.
5. Data Retention
We retain information for as long as needed to provide and support service, comply with legal and tax obligations, and resolve disputes or enforce our agreements. You may request deletion of your data at any time, subject to legal retention requirements.
6. Your Rights & Choices
7. Data Security
We use reasonable technical and organizational safeguards to protect your information, including encryption in transit (SSL/TLS), PCI-compliant payment processing through Stripe, and access controls on our systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Data Location
Information submitted through this website may be processed in the United States or in other locations where our website, email, analytics, security, payment, or database providers operate. Where information is transferred across borders, we rely on appropriate safeguards.
9. Children's Privacy
This website and our services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided information, contact us and we will delete it.
10. Changes to This Policy
We may update this policy from time to time. Material changes will be reflected by an updated revision date on this page. Your continued use of the website after changes are posted constitutes acceptance of the updated policy.
11. Contact
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