Terms of service.
The baseline agreement for using this website and booking service. Our published policies and each written confirmation set the terms that govern a specific booking.
July 2026
1. Website Use
These terms apply to your use of the Artisan Chauffeur & Concierge website, booking forms, quote request forms, and contact forms. They are a baseline agreement for using this site and requesting service. The written quote or confirmation issued for a specific booking, together with the policies linked below, govern that booking.
2. Concierge Role
Artisan Chauffeur & Concierge operates as a ground transportation concierge. We review itinerary details and coordinate requested service through independent, licensed local operators. Artisan Chauffeur & Concierge does not own, operate, or maintain the vehicles used for transportation service, and does not directly employ the chauffeurs who perform it.
3. Bookings, Quotes & Confirmation
Where this website shows a bookable price for a trip, you may pay at booking through our payment processor; the booking is confirmed when payment succeeds, and the total presented at checkout is the price for that booking as booked. For every other itinerary, submitting a quote request does not create a booking. After we review your itinerary, we send an invoice through our payment processor for the reviewed service, and a booking is confirmed only once payment is received against that invoice. In either case, no booking exists until payment is received.
4. Published Policies & Booking-Specific Terms
5. Payment
Payments are processed through Stripe. Direct bookings are paid in full at checkout; concierge-quoted bookings are paid in full against the invoice at confirmation. Large or event bookings may be billed on a deposit schedule — typically 50% before the trip and 50% after — as stated in the written confirmation. Written quotes itemize the base rate and applicable taxes; tolls, parking, airport and facility fees, and other pass-through costs are handled as stated in the quote. Gratuity is appreciated but not required.
6. Cancellations & Changes
7. Wait Time & Flight Tracking
8. Independent Operators
Transportation is performed by independent, licensed local operators. Operator availability, vehicle class, pickup plan, and service details can vary by market, date, itinerary, and requested service type, and are confirmed in the written quote or booking confirmation for your trip.
9. Passenger Conduct & Safety
For everyone's safety, the following are prohibited during service: illegal drug use; smoking, including e-cigarettes and vaping; threatening, abusive, or disruptive behavior; intentional damage to the vehicle; and illegal activity of any kind. Seatbelts must be used where available, passenger count may not exceed vehicle capacity, and passengers must follow the chauffeur's safety instructions. Service may be declined or ended for safety reasons or misconduct, and no refund is provided when service is ended due to passenger misconduct.
10. Luggage & Belongings
Luggage must fit within the capacity of the selected vehicle; oversized items and sports equipment (such as golf clubs, skis, or bicycles) can be accommodated with advance notice. Hazardous materials are prohibited. You are responsible for your belongings; while reasonable efforts are made to return lost items, we are not liable for lost, stolen, or damaged personal property.
11. Child Seats & Accessibility
12. Insurance & Independent Operators
Artisan Chauffeur & Concierge maintains business liability insurance for its concierge operations. Because we do not own, operate, or insure the vehicles, the commercial auto liability coverage for the vehicles and drivers is carried by the independent local operators who perform the transportation. Operators are required to document commercial auto liability at livery levels and the operating authority for their jurisdiction, reviewed on entry and on a continuing basis.
13. Liability Limitations
To the extent permitted by law, the liability of Artisan Chauffeur & Concierge for any booking is limited to the amount paid for the specific service at issue. We are not liable for indirect or consequential damages, including missed flights, meetings, or events. We are not responsible for delays outside our control, including traffic, weather, road or airport closures, and government or security delays.
14. Website Content
Information on this website is provided for general service and planning purposes. Published examples, route notes, rate ranges, and vehicle references are not a guarantee of availability, final price, vehicle assignment, travel time, or pickup procedure. The written quote or confirmation controls for a specific booking, and for a direct booking the total presented at checkout is the price for that booking.
15. Governing Law
These terms are governed by the laws of the State of Georgia, without regard to its conflict-of-laws rules. Any dispute arising from these terms or your use of the website is subject to the jurisdiction of the state and federal courts located in Georgia.
16. Changes to These Terms
We may update these terms from time to time. Changes are posted on this page with an updated revision date and apply to bookings made after the effective date shown above. Continued use of the website after changes are posted constitutes acceptance of the revised terms.