Flights, tracked.
How real-time flight tracking adjusts your pickup, what we need from you, and how delays, early arrivals, and diversions are handled.
July 2026
1. Complimentary Flight Tracking
For airport transfer bookings, flights are monitored in real time and the assigned chauffeur's arrival is adjusted to your actual arrival — not the originally scheduled time. If the flight lands early, the pickup shifts earlier; if it delays or diverts, the chauffeur is redirected and the wait window is applied from the adjusted wheels-down time.
2. Required Flight Details
To enable flight tracking, provide accurate information at the time of booking: the airline, the flight number, and the arrival airport and terminal where known. If flight details are missing or incorrect, the pickup timing may not adjust automatically.
3. Delays, Early Arrivals, Diversions & Missed Connections
- Delayed flights:the chauffeur's timing is adjusted to the updated arrival when that information is available.
- Early arrivals: we make reasonable efforts to move the pickup earlier, though availability can be limited on short notice.
- Diversions or airport changes: contact the concierge immediately so the pickup plan can be updated.
- Missed connections or rebooked flights: send the updated flight number as soon as you have it.
4. Baggage Claim, Customs & Long Waits
5. Contact
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