— WAIT TIME POLICY

Complimentary wait time.

The wait windows included with each booking, when the clock starts, and how additional wait time is handled.

— LAST UPDATED

July 2026

1. Complimentary Wait Time

Every booking includes a complimentary wait window:

Airport arrivals, domestic: 60 minutes from the actual (wheels-down) arrival time.
Airport arrivals, international: up to 90 minutes from the actual (wheels-down) arrival time, sized to allow for customs and immigration.
Point-to-point pickups: 15 minutes from the scheduled pickup time.
Hourly service: wait time is included as part of the hourly booking.

2. When the Wait-Time Clock Starts

For airports, the clock starts at the flight's actual recorded (wheels-down) arrival time — not the scheduled time — because flights are tracked in real time. The 60- and 90-minute windows are sized so that taxiing, deplaning, baggage claim, and customs clearance are absorbed within them; that time consumes the window rather than pausing it. For point-to-point pickups, the clock starts at the scheduled pickup time shown in your confirmation. See the Flight Tracking & Delay Policy for how flights are monitored.

3. What We Need From You

To keep pickups on time and avoid unnecessary wait charges: provide accurate pickup details (terminal, airline, and flight number where applicable), keep your phone reachable for coordination, and tell the concierge right away about baggage delays, customs delays, or any last-minute change.

4. Additional Wait Time

If wait time extends beyond the complimentary window, additional wait time may be billed according to the terms in your written quote or booking confirmation. Because the assigned chauffeur and vehicle are held for your booking, extended waits carry a cost that is disclosed in writing before the ride.

5. Relationship to No-Shows

If you are not available within the complimentary wait window and have not contacted the concierge to adjust the booking, the trip may be treated as a no-show. See the Cancellation & Change Policy for how no-shows are handled.

6. Exact Windows Are Confirmed in Writing

The windows above are our standard baseline. Because service is performed by independent local operators, exact wait-time windows can vary by market, operator, and airport, and are confirmed in the written quote or booking confirmation for your trip.

7. Contact

To coordinate a pickup or ask about wait time:Email: concierge@artisanchauffeur.comPhone: (888) 885-1296

Related policies

Flight Tracking & Delay PolicyCancellation & Change PolicyTerms of Service