- — WAIT TIME
- Wait time is quote-specific. Hourly, airport, FBO, meeting, dinner, wedding, and event requests should state the included wait window or minimum hourly window before service is arranged.
- — CANCELLATION
- Cancellation terms are quote-specific and depend on route, vehicle class, operator availability, event date, Sprinter use, billing treatment, and whether multiple vehicles are reserved.
- — GRATUITY
- Gratuity treatment is stated in the quote so the traveler, assistant, planner, or organizer knows whether it is included, optional, or handled separately.
- — TOLLS · SURCHARGES
- Tolls, parking, airport, staging, FBO, convention, venue, and other pass-through costs are handled according to the quote terms.
- — EXTRA STOPS
- Extra stops, route changes, and schedule extensions should be requested before service when possible; day-of changes depend on operator availability and may change the quote.